How supplement fulfillment works with HealthShip Hub

From your first call to steady-state shipping, onboarding follows a clear sequence built around lots, dates and the channels you sell through.

1. 1

   Discovery call

   We walk through your formats, SKU count, channels, volume and storage requirements. You leave with a clear view of fit and the information we need to build a quote.

2. 2

   Custom quote

   We send a transparent quote that itemizes receiving, storage, fulfillment, packaging and any special handling. Questions are answered before anything is signed.

3. 3

   Integration and rules setup

   We connect your storefront, subscription platform and marketplaces, then document your FEFO rules, channel shelf-life minimums, seasonal packing and returns procedures.

4. 4

   Inbound and verified receiving

   You send an advance shipping notice with lots and expiration dates. Receiving verifies each lot and date against it, and any variance is flagged before stock goes live.

5. 5

   Test orders and go-live

   We run test orders for your common order types, including bundles, samples and subscriptions. Once everything checks out, live orders begin flowing.

6. 6

   Ongoing reporting and review

   You get regular inventory reports by lot and expiry, plus returns and exceptions data. We review performance with you and adjust rules as your catalog and channels change.

Typical timeline

Onboarding typically takes a few weeks from signed agreement to first live orders. The main factors are how many integrations you need, how clean your product and lot data is, and when your first inbound shipment arrives. Brands switching from another provider may take a little longer to plan a lot-safe cutover.

Start onboarding